FAQ
Everything you need to know before ordering your LUXNUR creation.
What is the LUXNUR Signature Piece?
The LUXNUR Signature Piece is a distinctive acrylic luxury display designed to elevate meaningful gifts, keepsakes and personalised gift presentations into elegant centrepieces. It serves as the foundation for every LUXNUR creation.
Can I personalise a LUXNUR creation?
Yes. Optional personalisation is available across LUXNUR creations. A name can be created using individually cut mirror-gold acrylic lettering and hand-applied to the rear of the creation.
Personalisation is a paid enhancement and can be discussed when placing your order.
Why does the Signature Piece have open ends?
Unlike traditional gift bags, the Signature Piece features an open-ended design that allows arrangements to extend naturally beyond the structure. This provides greater creative freedom for oversized displays, statement centrepieces, balloons and personalised gift presentations.
What is the Signature Piece made from?
Each Signature Piece is crafted from premium clear acrylic and finished with gold-tone hardware, polished edges and precision detailing to create a timeless luxury display.
Is each piece hand-assembled?
Yes. Every LUXNUR creation is individually hand-assembled in Scotland with exceptional attention to detail. Each arrangement is thoughtfully styled and finished to reflect the craftsmanship and luxury standards that define the House of LUXNUR.
Can I include my own gifts or personal items?
Yes. Depending on the chosen creation and arrangement, personal items such as a message, photograph, jewellery, fragrance or other meaningful gifts may be incorporated into the presentation.
If you have a specific item or idea in mind, please contact LUXNUR before placing your order so we can discuss what is suitable for your chosen creation.
Is it supplied empty?
The Signature Piece is available on its own or as part of selected LUXNUR curated creations. Please refer to each product description to see exactly what is included.
Does The Priceless Impression include the money shown?
The monetary gift displayed within The Priceless Impression is not included in the listed price. The amount and denominations can be selected and supplied separately for incorporation into the final presentation. Please contact LUXNUR before ordering to discuss your requirements.
Is it gift-ready?
Absolutely. Every LUXNUR piece is designed to be gifted, displayed, and remembered. Our creations make exceptional gifts for birthdays, anniversaries, weddings, celebrations, and meaningful occasions.
How should I care for my LUXNUR piece?
To maintain its appearance, keep your LUXNUR creation away from excessive moisture, humidity and prolonged direct sunlight. The clear acrylic exterior should be gently cleaned using a clean, soft microfibre cloth. Avoid abrasive materials and harsh cleaning products. Decorative arrangements should be lightly dusted with a soft brush when required.
Do you deliver throughout the UK?
At present, LUXNUR offers local delivery within Edinburgh. We are carefully preparing to expand our delivery service across the UK in the future. Please follow our social channels or subscribe to updates for the latest announcements.
Still have a question?
We’re here to help. Whether you have a product enquiry, personalisation request or delivery question, we’d be delighted to assist you.